Advice regarding the situation in Mali – the following applies to all MAPFRE underwritten schemes.
On 20 November 2015, the Foreign and Commonwealth Office (FCO) changed their advice regarding Mali. https://www.gov.uk/foreign-travel-advice/mali
Whilst the hostage situation is now over (as per 5.30pm GMT) advice still remains to be cautious if in the location.
If you’re currently in Bamako, Mali, please contact your holiday company as soon as possible as they should be able to help make arrangements for you to return home.
If you have booked a holiday to Bamako, Mali, that is due to depart very soon, please contact your holiday company as soon as you can as they should be able to either rearrange your holiday for another time or offer you a full refund. If you have a travel insurance policy with us, we can change this to cover your new holiday providing the new trip is within three months of your original departure date, is for the same (or no longer) duration and is to the same geographical area. If your trip is cancelled and you are being fully refunded by your holiday company and so have no claim to make under this insurance, we will also consider the cancellation and refund of your existing policy. Please note that this will only apply to Single Trip policies for specific trips covering the dates concerned.
We have also updated the advice regarding what cover we can offer you if you’re currently in Mali below (updates in brackets):
Cover under customers policies will automatically extend if they are unable to return home as planned.
Please note that our advice remains valid until further notice.
If you have any queries, please get in touch with us.
FCO Advice: https://www.gov.uk/foreign-travel-advice/mali
Address: Bureau De Liaison de l’Ambassade de Grande Bretagne. Enceinte de l’Ambassade du Canada. Route de Koulikoro. Hippodrome. BP 2069. Bamako. MALI
Phone:+223 44 97 69 13
Phone number in the UK: 0207 008 0000